Info Requested Status
Your Flex Modification exception review request will be placed in an Info Requested status when additional information is needed from you in order for Freddie Mac to provide a decision. The following Info Requested process steps also apply to Custom Modifications.
Provide the requested information via the Borrower Profile Financial data fields or the Comments field and re-submit the request to Freddie Mac via the ACTIONS 
button in Resolve.
This step is applicable when the Info Requested status is triggered through either the Resolve® UI or Retention API. If the Servicer is an API user, this step must be performed only through the Resolve UI submission path.
Note: If you are an API user and do not have access to the Resolve UI, you must request access to Resolve via Access Manager, a self-service system that allows you to create, manage, and provision administrator and user access to certain Freddie Mac technology tools.
Info Requested Status Workflow
Once you have submitted updated information, the Flex Modification exception review request will move back to In Review status. A Freddie Mac analyst will review the updated information you have provided as part of the review process.
Note: The request can move from Info Requested to In Review status multiple times throughout the review and decisioning process depending on the circumstances.
Cancelling a Request in an Info Requested Status
Flex Modification exception review requests in an Info Requested status move to a Rejected status if you have contacted Freddie Mac to request a cancellation prior to a final decision being made on the request.
You can call your Freddie Mac analyst, or email [email protected] to request the cancellation.
What would you like to learn about?
Viewing the Details
You can view the details of your Flex Modification workout request by using one of the following methods listed below.
Method 1:
From Resolve's dashboard page, you can click the Freddie Mac Loan Number hyperlink to open up the Flex Modification Details page:
Method 2:
1. Click the 
icon, to open Notifications. The Resolve notification messages displays. 
2. Select the Resolve notification message that you would like to view from the list. Each message will contain the Freddie Mac loan number and the updated status of the request.
3. Click the View link in the message to open the Flex Modification Details page.
Using the Actions Menu
When Freddie Mac places your Flex Modification request in Info Requested status, you will need to provide additional and/or updated information in order for the request to be decisioned.
You will see the ACTIONS button at the top right corner of the Flex Modification Details page when your request is in Info Requested status.
When the ACTIONS update request icon is clicked,editable data fields on the Details page will open. You can enter or edit the information in the Borrower Profile Financial data fields and the Comments field and submit the updated data to Freddie Mac.
Refer to the Providing Updated Data section for step-by-step guidance on how to update the information in Resolve.
For API users, subsequent actions can be done through API or UI submission paths(e.g.,settlement approval requests, etc.).
Learn more about:
Editing the Borrower Financials