Info Requested Status
Overview
The deed-in-lieu request will be placed in an Info Requested status when additional information is needed from the Servicer in order for Freddie Mac to review and decision. The Servicer will receive a bell icon notification 
that the deed-in-lieu request is in an Info Requested status.
If the Servicer is an application programming interface (API) user, this step is performed only through the Resolve UI submission path.
Note: If you are an API user and do not have access to the Resolve UI, you must request access to Resolve via Access Manager, a self-service system that allows you to create, manage, and provision administrator and user access to certain Freddie Mac technology tools.
Info Requested Status Workflow
From Submitted for Review status, the request will change to In Review status. The request may then move to an Info Requested status if additional information is needed for Freddie Mac to provide a decision. Once you have submitted updated information, the request will move back to In Review. A Freddie Mac analyst will review the updated information you have provided as part of the review process and then render a decision (e.g., Approved, Rejected).
How to access the Details page to view and update loan data
When the loan is in an Info Requested status, you can access the Deed-in-Lieu Details page of the request through two methods. You can access Notifications or Deed-in-Lieu Details page to review deed-in-lieu details including status, comments, history, etc. Review the data (e.g., Workout Messages) to determine the applicable information to update.
Method 1:
1. Click the bell 
icon to open Notifications.
2. The Resolve notification messages display. Click the View link that corresponds to the "Info Requested" message to open the Deed-in-Lieu Details page for your review.
Method 2:
From Resolve's dashboard page, click the Freddie Mac Loan Number hyperlink to open the Deed-in-Lieu Details page. Review loan details including workout messages and comments to determine the information to update. Use to Update Request button 
to make your updates.
Refer to the Provide Updated Data section for step-by-step guidance on how to edit and submit the updated information in Resolve.
Using the Update Request Icon
You will see the Update Request icon in the top right corner of the Deed-in-Lieu Details page when your request is in Info Requested status.
When the icon is clicked, editable data fields will open on the Deed-in-Lieu Details edit page for you to provide updated information. Edit the information in the deed-in-lieu data fields and the Comments field and submit the updated data to Freddie Mac for the request to be decisioned.
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