If the Mortgage is paid off, or the Servicer requires the Note to comply with its responsibilities and obligations to Freddie Mac per the Guide, you must request a return of the Note or other documents as indicated in the table below.
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If the Designated Custodian is |
And you are |
Then |
|
BNYM |
Using their specified internet website |
The Servicer will send a Web Release Request through BNYM's Document Custody Portal. Use MBC to request Notes for Freddie Mac mortgages. |
| BNYM |
Not using their specified internet website |
The Servicer will provide a fully executed Form 1036 to [email protected]. For questions, contact the Document Custody Support Line (800) 211-2677 |
|
Computershare |
The Servicer will provide a fully executed Form 1036 to Computershare. Contact their Release Team at (612) 316-4980 or [email protected] |
If the Note has not been certified by the Document Custodian, Freddie Mac does not have physical or constructive possession of the Note. In the event a Note has not been certified, Sellers may contact the Document Custodian directly to request return of the Note, Freddie Mac’s aforementioned 1036 process does not apply.
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This information is not a replacement or substitute for the requirements in the Freddie Mac Single-Family Seller/Servicer Guide or any other contractual agreements. This information does not constitute an agreement between Freddie Mac and any other party. © 2025 Freddie Mac. |
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