BPO Hold Status

A request is in a BPO HOLD status for one of the following reasons:

• Insufficient information
• Occupants refusing access
• Access Information Incorrect
• Future inspection date established
• Awaiting response from point of contact (POC)
• Waiting response from servicer 
• Other

Once the reason for the hold status has been resolved, the BPO status moves from BPO Hold to BPO Closed. Resolve will automatically re-process the request and the workout status will move to Approved or Ineligible for Approval, per eligibility requirements.