Dashboard Data Fields

Resolve's Dashboard has eight data fields which provide summary information for each request. All of the data fields have sort capabilities. 

The table below provides a brief description of each data field. 

Data Field Name Type Description
Freddie Mac Loan Number Numeric

Nine-digit unique Freddie Mac identifier assigned to the loan.

Note: The Freddie Mac loan number becomes a hyperlink when the workout request has been submitted and decisioned. This includes all workout status types submitted through the Resolve user interface (UI) or Retention application programming interface (API).

Submission Type Text

Identifies the non-performing loan remediation request type.

Currently, the following types of workout programs are available in Resolve:

  • Bankruptcy Cramdown
  • Charge-Off
  • Custom Modification
  • Deed-in-Lieu of Foreclosure
  • Disaster Flex Modification
  • Disaster Payment Deferral
  • FHA Modification
  • Flex Modification
  • Forbearance Extension
  • Foreclosure Sale Reporting
  • Payment Deferral
  • Short Sale
  • Simultaneous Assumption and Flex Modification
  • USDA-RHS Modification
  • VA Modification

Submission types are listed alphabetically on the dashboard. FILTER BY the Submission Type drop down list.

Submission Icons:

Icon(s) display next to each submission type providing additional detail.

Refer to the table below for a list of icons and what they mean:

Servicer Number Numeric

Six-digit unique Freddie Mac identifier assigned to the organization servicing the loan.

Servicer Loan Number Numeric or Alpha-Numeric

A unique identifier assigned by the Servicer to identify the loan.

Submission Date Date (mm/dd/yyyy)

The date the workout request was submitted to Freddie Mac. 

Submitted By Text

The ID of the Resolve user who submitted the request.

Exception workout requests submitted through the Resolve® Liquidation API will be identified as "Liquidation API". 

For retention workouts submitted via the API, the field displays "Retention API"

For liquidation workouts submitted via the API, the field displays "Liquidation API".

When the workout is submitted through the user interface (UI), the dashboard reflects dashes ( -- ) in this field for a prior workout on a loan that has been transferred from the Transferor to the Transferee Servicer. 

Last Updated Date (mm/dd/yyyy)

The date the request status was last updated.

Status Text

Statuses are listed alphabetically on the Dashboard. FILTER BY the Status drop down list.

The Status indicates the stage in the decisioning process. The Status field is dynamic and changes as the request moves through the decisioning process.

Charge-Off

There are 9 color-coded statuses. Hover over each status name to view a description

Approved

Approved For Settlement

Cancelled

Closed

In Review

Info Requested

Pending Submission

Rejected

Submitted For Review

 

Deeds-in-Lieu of Foreclosure

There are 14 color-coded statuses. Hover over each status name to view a description.

Approved

Approved For Settlement

BPO Cancelled

BPO Hold

BPO Pending

Cancelled

Closed

In Review

Ineligible For Approval

Ineligible For Settlement

Info Requested

Pending Settlement

Rejected

Submitted For Review

 

FHA/VA/RHS Modification

There are 4 color-coded statuses. Hover over each status name to view a description.

Accepted

Closed

Denied

Submitted

.

Modifications (Flex Modification, Disaster Flex Modification, Custom Modification, Bankruptcy Cramdown) 

There are 20 color-coded statuses. Hover over each status name to view a description.

Approved

Approved For Settlement

Approved For Trial Period

Cancelled

Closed

Eligible For Draft

In Review

Ineligible For Approval

Ineligible For Draft

Ineligible For Settlement

Ineligible For Trial Period

Info Requested

Outdated

Rejected

Submitted For CXLReq

Submitted For DRAFTReq

Submitted For Review

Submitted For SETReq

Submitted For TPAReq

Submitted For WAReq

Forbearance Extension

There are 4 color-coded statuses. Hover over each status name to view a description.

Approved

In Review

Rejected

Submitted For Review

 

Foreclosure Sale Reporting (Third Party, REO, HUD/VA)

There are 10 color-coded statuses for Foreclosure Sale Reporting submissions. Hover over each status name to view a description.

Approved For Settlement

Cancelled

Foreclosure Sale Accepted

Foreclosure Sale Completed

Foreclosure Sale Error

Foreclosure Sale Rollback

In Review

Ineligible For Settlement

Info Requested

Submitted For Review

 

Payment Deferrals (Payment Deferral, Disaster Payment Deferral)

There are 17 color-coded statuses for Payment Deferral workouts. Hover over each status name to view a description.

Approved

Approved For Settlement

Cancelled

Closed

Eligible For Draft

In Review

Ineligible For Approval

Ineligible For Draft

Ineligible For Settlement

Info Requested

Outdated

Rejected

Submitted For CXLReq

Submitted For DRAFTReq

Submitted For Review

Submitted For SETReq

Submitted For WAReq

Short Sales

There are 14 color-coded statuses for short sale workouts and settlements. Hover over each status name to view a description.

Approved

Approved For Settlement

Cancelled

Closed

In Review

Ineligible For Approval

Ineligible For Settlement

Info Requested

MNP Cancelled

MNP Dispute Pending

MNP Hold

MNP Pending

Rejected

Submitted For Review

 

Simultaneous Assumption and Flex Modification

There are 19 color-coded statuses for simultaneous assumption and Flex modification. Hover over each status name to view a description.

Approved

Approved For Settlement

Approved For Trial Period

Cancelled

Closed

In Review

Ineligible For Approval

Ineligible For Draft

Ineligible For Settlement

Ineligible For Trial Period

Info Requested

Outdated

Rejected

Submitted For CXLReq

Submitted For DRAFTReq

Submitted For Review

Submitted For SETReq

Submitted For TPAReq

Submitted For WAReq

 

 

 

 

 

This information is not a replacement or substitute for the requirements in the Freddie Mac Single-Family Seller/Servicer Guide or any other contractual agreements. This information does not constitute an agreement between Freddie Mac and any other party.  © 2025 Freddie Mac.

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