Resolve Online Help

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Pending Submission Status

When Freddie Mac has initiated a charge-off request and sent the request to the Servicer for their review via the Resolve UI, the status will show as Pending Submission on the dashboard.

Requests that show a Pending Submission status are waiting for the Servicer to add information and confirm to proceed with the charge-off request.

This information is not a replacement or substitute for the requirements in the Freddie Mac Single-Family Seller/Servicer Guide or any other contractual agreements. This information does not constitute an agreement between Freddie Mac and any other party. © 2025 Freddie Mac.

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